FAQ's
Frequently Asked Questions
Everything you need to know about transforming your sleep with Calmie. Can't find what you're looking for? Our sleep specialists are here to help.
Product & Sleep Science
Will this really help with my neck pain?
Yes - that's exactly what Calmie is designed for. Our contour shape cradles your neck's natural curve and maintains proper spinal alignment, eliminating pressure points that cause morning stiffness. Unlike flat pillows that create gaps, Calmie provides consistent therapeutic support so you wake up refreshed instead of sore. Most customers notice immediate comfort with significant pain reduction over 1-3 weeks.
How long until I feel a difference?
Here's the realistic timeline: Night 1 brings immediate comfort improvement, Week 1 is getting used to proper alignment, Weeks 2-3 show noticeable reduction in morning stiffness, and Week 4+ delivers full transformative benefits.
Which sleep positions work best with Calmie?
Calmie works exceptionally well for side and back sleepers (about 85% of people). Side sleepers get perfect neck-to-shoulder gap filling, back sleepers get gentle neck cradling, and combination sleepers find it adapts to multiple positions. Stomach sleeping is possible but not recommended by sleep experts as it can strain your neck regardless of pillow type.
How firm is the Calmie pillow?
Medium-firm with adaptive contouring - think "supportive cloud" rather than "brick." The memory foam is firm enough to provide therapeutic neck support and maintain spinal alignment, yet soft enough to feel comfortable. As it warms to your body temperature, it gradually contours to your unique shape while maintaining support properties.
Will this pillow fit in my standard pillowcases?
Yes! Calmie is specifically designed to fit standard Australian pillowcases (48cm x 73cm). Unlike some contour pillows with sizing issues (a major complaint with other brands), Calmie provides therapeutic benefits while fitting your existing bedding. No special purchases needed - use your current pillowcases or upgrade to our perfectly-fitted options (coming soon).
I'm a hot sleeper - will this make me overheat?
Modern memory foam is dramatically cooler than older versions. Our foam includes temperature-regulating properties and the breathable cover promotes airflow. While memory foam naturally retains some warmth (that's how it contours to you), most customers adjust within a few nights and many sleep more soundly because superior support reduces tossing and turning.
How does Calmie compare to other brands?
Same therapeutic science, accessible pricing. Premium brands charge $150-300+ for similar contour support and spinal alignment benefits, while budget options ($30-60) use basic foam that loses shape quickly. Calmie delivers science-backed therapeutic-grade memory foam without the premium markup because quality sleep shouldn't be a luxury - you get the same results at a price that makes sense.
I have a specific condition (arthritis/disc issues/migraines). Will this help?
While we can't make medical claims, many customers with various conditions report significant improvement in sleep quality and morning discomfort. Proper spinal alignment can reduce pressure that contributes to pain and discomfort. We always recommend consulting your healthcare provider about incorporating better sleep support into your wellness routine.
My partner and I have different sleep preferences. How do we choose?
Since Calmie works for both side and back sleepers, many couples find it's the perfect compromise - medium-firm support for those who need structure, memory foam contouring for comfort seekers. Our trial period lets you both test it risk-free.
Trial Period & Returns
How does the 30-night trial work?
Simple: Sleep on it for up to 30 nights, risk-free. We offer 30 nights because it takes time for your body to adjust to proper spinal support (many find 2-3 weeks to fully adapt). If you're not completely satisfied for any reason, we'll arrange a full refund and return at no cost - no complicated process, no restocking fees.
What if I don't like the pillow?
No worries at all! Contact us within your 30-night trial, and we'll arrange everything: free return, full refund processed within 3-5 business days, no restocking fees or hidden costs. We're so confident in Calmie's ability to transform your sleep that we make returns completely hassle-free.
Do I need to keep the original packaging?
Not necessary! We understand you want to start using your pillow right away. If you decide to return your Calmie pillow, just wrap it up and send it back with our return label. Just keep your pillow clean and in reasonable condition.
Is there a warranty?
Yes! Your Calmie pillow comes with a comprehensive 12-month warranty covering manufacturing defects and premature wear under normal use, including memory foam losing shape, cover defects, or construction issues. Normal wear after 2-3 years and damage from misuse aren't covered. Contact our customer care team for any warranty concerns.
Ordering & Pricing
Do you offer payment plans?
Yes! We offer PayPal which includes a pay in four option. Split your purchase into 4 interest-free payments, making it easier to invest in better sleep without the upfront cost.
Can I buy multiple pillows for my family?
Absolutely! Many families upgrade their sleep together with volume discounts for multiple pillows, the same 30-night trial applying to all pillows.
What sizes do you offer?
Currently, Calmie is available in one standard size (37cm x 62cm) - the most popular size that fits standard pillowcases and works for most body types. This size is optimized for Australian sleepers and provides the ideal therapeutic contour for proper neck support across a wide range of body sizes and sleep positions.
Shipping & Delivery
How long does shipping take?
2-6 business days Australia-wide with tracking.
How much does shipping cost?
Free shipping on orders over $99 - just $9.90 for orders under $99. Orders of 2 or more pillows will automatically qualify for free delivery.
Do you ship Australia-wide?
Yes! We ship to every corner of Australia.
How is the pillow packaged for shipping?
Compressed and vacuum-sealed for optimal delivery. Your Calmie pillow arrives in compact, eco-friendly packaging that can be safely left in secure locations. Once unpackaged, the pillow expands to full size within 2-4 hours - let it fully expand and air out for 24 hours before use.
Can I track my order?
Yes! You'll receive tracking information via email as soon as your order ships.
Care & Maintenance
How do I care for my Calmie pillow to maintain its benefits?
Simple care keeps your pillow performing at its best:
- Daily: Fluff and rotate your pillow to maintain even wear
- Weekly: Remove pillowcase and let pillow breathe for a few hours
- Cover washing: Machine wash removable cover in cold water, gentle cycle
- Foam care: Spot clean only with damp cloth, never soak the foam
- Drying: Air dry the cover completely before replacing
Is the Calmie pillow hypoallergenic?
Absolutely. Our memory foam is naturally resistant to dust mites, mold, and bacteria. The removable, washable cover adds an extra layer of protection, making it ideal for anyone with allergies or sensitivities.
How long will my Calmie pillow last?
With proper care, Calmie pillows typically maintain their therapeutic support for 2-3 years. Unlike down pillows that go flat quickly or cheap foam that loses shape, quality memory foam maintains its contouring properties for years. You'll know it's time to replace when:
- The foam no longer bounces back fully after compression
- You start waking up with neck stiffness again
- Visible wear or permanent indentations appear
Can I wash the entire pillow?
The cover is machine washable, but never wash the memory foam core.
- Cover: Remove and machine wash in cold water, gentle cycle. Air dry completely.
- Foam core: Spot clean only with a damp cloth. Never submerge or put in washing machine.
- Deep cleaning: For odors or stains, use a fabric cleaner suitable for memory foam and ensure complete drying.
Travel & Portability
Can I travel with my Calmie pillow?
Yes! Calmie compresses well for travel while maintaining its therapeutic properties. Many customers bring it on business trips, holidays, and even camping. The pillow bounces back to full shape within hours of unpacking. Having consistent neck support wherever you sleep helps maintain your sleep quality transformation even when you're away from home.
Travel tip: Use a pillowcase to protect it during travel, and give it a few hours to fully expand when you arrive.
Travel tip: Use a pillowcase to protect it during travel, and give it a few hours to fully expand when you arrive.
Does it come with a travel bag?
Currently, Calmie doesn't include a dedicated travel bag, but the pillow compresses well in any large bag or suitcase. We're considering adding travel accessories based on customer feedback - let us know if this would be valuable for you!
Health & Medical Questions
I have sleep apnea - will this help?
While we can't make medical claims about sleep apnea treatment, proper neck alignment can be beneficial for many sleep-related breathing issues. The contour design helps maintain an open airway position compared to pillows that push your head forward or allow it to sink too deep.
Important: Always consult your sleep specialist or doctor about incorporating new sleep supports into your sleep apnea management plan.
Important: Always consult your sleep specialist or doctor about incorporating new sleep supports into your sleep apnea management plan.
Can children use Calmie pillows?
Calmie is designed for adult necks and may be too large/firm for most children. The contour height and firmness are optimized for adult proportions.
Still Have Questions?
How can I contact support?
If you didn't find your answer here, our team are standing by to help. We're passionate about helping every Australian achieve the restorative sleep they deserve. Just email us at: support@calmie.com.au